SHOPFLOW POS / YOUR ACCOUNT & DATA
Request account
or data deletion.
Send a request to the MatechMatrix operator. This starts a human-reviewed request; the website does not immediately erase an account.
How to request deletion
- Use the email address linked to your ShopFlow account.
- Email legal@matechmatrix.com with the subject “ShopFlow account deletion”.
- State the account email and whether you want the account deleted, data removed, or both.
- We verify ownership before acting and explain any records that must be retained and why.
Which records are affected?
Requests can cover remote account/profile information, device-session information, support correspondence and other information MatechMatrix controls. Licence/payment records may need separate retention for account administration, disputes or applicable legal requirements; we explain the treatment when handling your request.
Your local shop database, exports, your Google Drive backups and files shared with other people are separate copies. Removing a remote account does not automatically erase them. Ask about these copies before deleting your account if you need help preserving or removing them.
If a shop entered your customer information, contact that shop about the records it controls. You can contact us about information held by MatechMatrix.